Frequently Asked Questions

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Go to: https://connect.swiftcurrent.coop/front_end/zones and enter your address. This will allow you to sign up for service if we can get you connected, otherwise by registering your interest we will send out future updates on when your zone will be ready for service.

Get the word out! Have your neighbors fill out our survey so we know where service is needed. Feel free to reach out to your local legislators as well! The speed with which we install broadband hinges on the amount of federal and state funding available, member interest and community support. Let them know that broadband is a priority for you! 

The pin can be moved when you are looking at the screen, so if it is a little off feel free to put it in the right spot. Otherwise, do not worry! Our mapping system will be able to find your house even if it looks a little off on the website.   

SwiftCurrent Connect is a wholly owned for-profit subsidiary of PPCS.  PPCS is a not-for-profit 501(c)12 organized cooperative. Any revenue from subsidiary businesses are added to PPCS's financials as other income.  This income improves the net margin of the cooperative which is the basis for capital credits returned to members. 

Yes! Satellite plans generally provide a max of 100 Mbps for download speed.  Upload speeds are generally a fraction of the download speed. Most providers only allow for a certain amount of data to be used each month, known as a data cap or threshold.  SwiftCurrent Connect service starts at 100/100 Mbps with no data caps.

The fiber optic cable will either be ran overhead or underground where there is currently electric lines.  If your home electric service is buried, the fiber will be buried. On the outside of your house, a small box will be placed where the fiber will be looped before coming into the house. The fiber will be pulled through the exterior wall where it will terminate at an ONT. The ONT is connected to a wireless router.  Care is taken to minimize any disruption to lawns and homes.

SwiftCurrent will directly with subscribers on these scenarios.  In some cases, the wireless signal will reach. Subscribers can also lease a wi-fi extender.  If the garage is unable to be reached, a secondary service can be provided.

No! This is why fiber is a great solution and is better than DSL, Cable, Satellite, or Fixed Wireless.  Fiber uses lightwaves to send data up and down the fiber line. Subscribers often will be on a separate fiber strand from their neighbor. In addition, the electronics that are used are optimized to be able to send and receive data very quickly with minimal latency. Meaning everyone in your neighborhood can full advantage of the service without any impact to one another.  

Don't forget to read the fine print as many times those are promotional offers.  Any company can promise you certain speeds, but often these speeds are the download only speeds. If you look at the upload speed, you might be getting a 1/100 of the speed or even less. Often times these companies don't tell you the whole truth about their speeds. SwiftCurrent Connect offers symmetrical speeds, meaning you get the same upload and download speeds. Also, many companies offer "introductory" rates and over 6 or 12 months, they will update your rate to the full rate. It's their hope you don't notice or that its to much of an inconvenience for you to switch.  If you call up and complain, they may lower the rate or tell you that it was only good for 6 or 12 months. What a hassle! SwiftCurrent rates are affordable and competitive, we believe in open and transparent pricing.vNo games, no "specials", just one price for great service.

There are a few things you can check. If you are using WiFi, check your signal connection and make sure you are seeing a strong signal. If you are hard wired, ensure you are using the hard wired connection and not the wireless connection.  You can also unplug your equipment for 1 minute and then restart it. Also, please check for any updates to your equipment or the SwiftCurrent provided equipment.  Restarting your equipment may retrieve any updates. You can also call us and we can help diagnose after you have tried these steps.

With great internet service comes electronic delivery of your monthly billing statement. You can setup autopay to set it and forget it.  We will send out a billing statement e-mail each month as a reminder. These features can be setup in SmartHub using your e-mail address or by setting up your account for the first time.